June 25, 2025

Case Study: Global Professional Services Firm Partners with CENTRL Office for Enterprise-Grade Workspace

Overview

A leading global professional services firm approached CENTRL Office’s South Bay Los Angeles location in 2023, looking for a hybrid workspace that combined the structure of a traditional office with the flexibility of coworking.

This firm provides assurance, advisory, tax, consulting, and legal services to a diverse range of industries, including aerospace, defense, energy, healthcare, and transportation. With hundreds of thousands of employees worldwide, the firm’s expertise extends across key sectors, helping organizations create and sustain value.

Today, approximately 190 members of the firm are registered with CENTRL Office South Bay, with an average daily presence of 70 individuals.

How did we make it work? Read on to learn about how we were able to design a tailored, enterprise-grade workspace solution to meet their needs.

Challenges and Requirements

When the firm first approached us, they sought a hybrid workspace solution that could bridge the gap between traditional office settings and coworking flexibility. Their primary requirements included:

  • IT and Cybersecurity: Private and Secure IT infrastructure with a dedicated network
  • Custom Design and Layout: A need for a private kitchen, branded main entrance, and internal offices tailored to the firm’s needs.
  • Flexibility and Scalability: Space for up to 200 employees with options to grow.
  • Short-Term Commitment: A preference for a 1-2 year term (later agreed at 36 months).
  • Cost Efficiency: Competitive monthly rates inclusive of all amenities, parking, and operational costs.
  • Amenities and Accessibility: 24/7 access to CENTRL South Bay (including shared workspaces) at no additional cost and use of other CENTRL locations during regular business hours.

The firm’s challenges with traditional office solutions included:

  • Long lease terms (5-10 years) that lacked flexibility.
  • High tenant improvement (TI) costs and operational overhead.
  • A need for a modern, engaging workspace to encourage employees to return post-pandemic.

Our Solution

We delivered a tailored solution that exceeded the firm’s expectations:

  • Customized Workspace Design: We amended existing floor plans to create a bespoke layout, including private kitchens, conference rooms, and internal offices. The design incorporated the firm’s branding while maintaining future flexibility for our portfolio.
  • Turnkey Build-Out: We acted as the liaison with contractors during construction, permitting, minimizing the firm’s involvement and delivering a seamless plug-and-play experience.
  • Secure Infrastructure: We collaborated with the firm’s IT team to ensure the implementation of secure networks, door locks, automations, and access controls.
  • Flexible Pricing Model: We provided a tiered pricing system which allowed the firm to start with a lower rate, providing financial predictability and stability.
  • Broker Collaboration: We worked with the firm’s longstanding broker, paying commissions upfront to ensure alignment with their expectations.

Notable Features and Value Additions

Here are additional standout features that enhanced the firm’s experience:

  • Enhanced Employee and Client Experience: Employees appreciate the modern design, seamless visitor experience, and professional ambiance that elevate client interactions.
  • Abundant Meeting Spaces: Shared conference rooms and phone booths complement their private offices, accommodating dynamic team needs.
  • Community Engagement: Employees enjoy our social events, happy hours, outdoor spaces, and surrounding neighborhood, which foster a sense of community.
  • Parking Accessibility: On-site visitor parking enhance convenience and professionalism for clients and visiting team members.

Outcomes and Feedback

After one year in their 3-year term, the firm has reported high employee satisfaction with our space and amenities. They value the responsiveness of our on-site staff, the ease of booking conference rooms at other locations, and the elevated guest experience for clients and visiting employees.

Although the firm has not expanded their footprint, they’ve indicated a need for more meeting spaces and are expected to renew their term. Our ability to deliver on their promises has positioned us as a trusted partner in enterprise-grade coworking solutions.

Conclusion

This partnership has been a rewarding experience, showcasing our ability to deliver hybrid solutions that give teams greater flexibility, scalability, and work-life balance. Collaboration is at the heart of our process, as it allows us to understand our partners’ needs and create solutions that truly work for them. By designing tailored workspaces, we not only support their growth but also enhance the daily experience of everyone who walks through our doors— a balance most teams are looking for.

CENTRL Office